Expose your students to the world of online reference,

its methods and best practices,

using QuestionPoint

A wealth of resources – at no cost

LIS programs can obtain a free account, which will allow faculty members and students to use the QuestionPoint virtual reference software.*  

A unique teaching vehicle

QuestionPoint in the classroom will maximize students' LIS education and develop their virtual reference skills.

Students can experience simulated chat reference interactions and become familiar with an online reference management environment.

Transcripts of chats can be saved and reviewed in class to provide discussions on best practices and reference service provision.

Learning resources available with a free LIS account

Access to the same software librarians use, which provides the ability to conduct chats, process emails, and review transcripts within the class setting. 

Faculty set-up instructions and student guide for a quick and easy start. 

Training and information modules on virtual reference and  best practices.

Sample questions and transcripts to use for classroom exercises.

List of suggested readings and lessons on virtual reference.

Already have a QuestionPoint LIS account? Select this link for user guides and tutorials.

Or click here to request an account.

*Participation in the 24/7 Reference Cooperative is not included.