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Training Resources

Page history last edited by Wren 7 months, 3 weeks ago



Share, Cooperate, Communicate



If you have developed and/or use training materials that you think are especially successful, please share them here.  Be sure to also include your institution or group name.  If any of the material is copyrighted, please include that information as well.



Official OCLC Training Resources:




QuestionPoint Overview: Training Manuals


Manuals for new libraries containing screenshots of the current QP interface


Ask Us 24/7

Jaclyn McKewan shared the training manual that is used by librarians in NY State:

Ask WA

Nono Burling adapted the Ask Us 24/7 training manual for the librarians in WA State:


Training Resources containing screenshots of the previous QP interface


Ask MN

Carla Pfahl shared powerpoint slides for Administrator training and Librarian training


QuestionPoint Tutorials


Ask Us 24/7

Jaclyn McKewan prepared this video to illustrate how to contact other librarians who are concurrently monitoring chat and how to transfer a session to another librarian: IM and Transfer



Carol Bonnefil created viewlets on various topics, found in the Tutorials section of this page:






Official QuestionPoint Glossary: http://www.oclc.org/support/documentation/glossary/questionpoint.en.html

Glossary for Statistical Reports: http://www.oclc.org/content/dam/support/questionpoint/R_004_qp_reports_glossary.pdf


Maryland AskUsNow!

Paul Chasen provided a document containing terms and definitions specific to AskUsNow! and QP: The Language of AskUsNow! 


Other Resources


Maryland AskUsNow!

Paul Chasen shared a document that offers a variety of chat reference behavior instruction, tips, and insight, with 1/2 of the content from AskUsNow!, 1/4 of the content from QP, and 1/4 of the content from Marie Radford: The Behaviors Packet


Ask WA

Nono Burling provided a resource for class visits, crediting Cathay Keough of Ask a Librarian Delaware for the inspiration: Class Visit Planner



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