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Training Resources

Page history last edited by Wren 7 months, 3 weeks ago

 

 

Share, Cooperate, Communicate

 

 

If you have developed and/or use training materials that you think are especially successful, please share them here.  Be sure to also include your institution or group name.  If any of the material is copyrighted, please include that information as well.

 

 


Official OCLC Training Resources:

https://help.oclc.org/Discovery_and_Reference/QuestionPoint/QuestionPoint_training

 

 

QuestionPoint Overview: Training Manuals

 

Manuals for new libraries containing screenshots of the current QP interface

 

Ask Us 24/7

Jaclyn McKewan shared the training manual that is used by librarians in NY State:
http://www.askus247.org/librarians/askustrainingmanual.pdf

Ask WA

Nono Burling adapted the Ask Us 24/7 training manual for the librarians in WA State:
https://drive.google.com/file/d/0B5-gN8jl3wgmYlZkSjR4bWE1d1k/view?usp=sharing

 

Training Resources containing screenshots of the previous QP interface

 

Ask MN

Carla Pfahl shared powerpoint slides for Administrator training and Librarian training

 


QuestionPoint Tutorials

 

Ask Us 24/7

Jaclyn McKewan prepared this video to illustrate how to contact other librarians who are concurrently monitoring chat and how to transfer a session to another librarian: IM and Transfer

 

OCLC

Carol Bonnefil created viewlets on various topics, found in the Tutorials section of this page:

http://www.oclc.org/support/training/portfolios/discovery/questionpoint.en.html

 


Glossaries

 

OCLC

Official QuestionPoint Glossary: http://www.oclc.org/support/documentation/glossary/questionpoint.en.html

Glossary for Statistical Reports: http://www.oclc.org/content/dam/support/questionpoint/R_004_qp_reports_glossary.pdf

 

Maryland AskUsNow!

Paul Chasen provided a document containing terms and definitions specific to AskUsNow! and QP: The Language of AskUsNow! 

 


Other Resources

 

Maryland AskUsNow!

Paul Chasen shared a document that offers a variety of chat reference behavior instruction, tips, and insight, with 1/2 of the content from AskUsNow!, 1/4 of the content from QP, and 1/4 of the content from Marie Radford: The Behaviors Packet

 

Ask WA

Nono Burling provided a resource for class visits, crediting Cathay Keough of Ask a Librarian Delaware for the inspiration: Class Visit Planner

 

 


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