Share, Cooperate, Communicate

If you have developed and/or use training materials that you think are especially successful, please share them here.  Be sure to also include your  institution or group name and contact information.  If any of the material is copyrighted, please also include that information!

Check out this video prepared by Jaclyn McKewan, coordinator of AskUs24/7.  The group uses this in their training to illustrate how to contact other librarians who are concurrently monitoring chat and how to transfer a session.  IM and Transfer