Getting Started: A Guide to Setting Up Your Free LIS QuestionPoint Account 

Includes information for LIS faculty on setting up accounts and how to start chatting (with videos).

QuestionPoint LIS Account Faculty User Guide (pdf)

Let's Chat: A Student's Guide to using QuestionPoint in the Classroom

This guide will help students use QuestionPoint as a "librarian" and a "patron".

QuestionPoint LIS Student User Guide (pdf)

Online Tutorials on Virtual Reference

These provide information on the basics of virtual reference, how virtual reference is provided (this segment uses QuestionPoint as the platform) and the best practices of virtual reference. They are designed to be viewed in class or viewed individually by students to give them a good foundation on virtual reference.

Part 1: Reference Now: All About Virtual Reference (Basics of Virtual Reference) (with audio)

Part 2: Life of a Question: Virtual Reference in Action (with audio)

Part 3: It's All Good: Virtual Reference Best Practices (with audio and quizzes)

QuestionPoint Chat Transcripts
Reviewing transcripts can help identify best practices for providing virtual reference chat services. Transcripts can be used to analyze both excellent and ineffective methods. The following are real transcripts from the QuestionPoint Reference Network. All personal data have been deleted.

Chat transcripts (pdf)

Readings on Virtual Reference

A comprehensive list of of citations to journal articles, web sites and other works about all aspects of VR are being compiled by Dr. Marie Radford and her team at Rutgers School of Communication and Information. This list is continuously updated.

Virtual Reference Bibliography