Training Materials 

       Clearinghouse

    Attached here is the PowerPoint used by Natalie Tagge when she teaches members of the  statewide AskAway Illinois virtual reference cooperative about policy pages and completing profiles.  Natalie works at the Illinois State Library and is coordinator of AskAway.

policyprofilepowerpointAskAway Illinois.ppt 

Washington State Library Statewide Virtual Reference Project

Anytime, Anywhere Answers is an online training curriculum that addresses core competencies—the critical skills, abilities and aptitudes—for library staff providing virtual reference services. The curriculum was created for the Statewide Virtual Reference Project by Mary Ross and Daria Ca, Seattle Public Library, assisted by Emily Kelle, a student at the University of Washington Information School.

Training Materials Used in Frankfurt, Germany

These two documents have been developed at the Universitätsbibliothek at the HeBIS-Verbundzentrale in Frankfurt, Germany. The Virtuelle Auskunft mit QuestionPoint is a training manual for the university’s librarians. Qualitätsanforderungen für die Beantwortung von Fragen aus/in InfoPoint outlines the service level expected from the librarians.

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