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Implementing not-available links
The Qwidget in Pennsylvania

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Implementing not-available links

I wanted to include a live link to our 24/7 chat form in the "away" message for the Qwidget. Unlike in regular chatting, a URL didn't automatically show up as a live link in the away message. You can use regular html coding for links within the away message (<a href="....etc.).

Here's what I'm using for ours now. I've subsituted our institution code with "#####". Just swap your own institution code in.

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This chat box is currently offline. However, you can still <a href="http://www.questionpoint.org/crs/servlet/org.oclc.home.TFSRedirect?virtcategory=#####"> click here</a> for help right now! (24/7/365)

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--Bill Pardue, Virtual Service Librarian, Arlington Heights Memorial Library

[Here is where you set this up in the Admin module.]

The Qwidget in Pennsylvania

Here are a few examples of how libraries are making the Qwidget available in Pennsylvania:

Schlow Centre Region Library (State College, PA)

The chat widget is available when a "no results" search is performed on their catalog. To check it out, go to http://www.schlowlibrary.org/ and perform a catalog search that will provide no results. (There is a catalog search available from the upper left of the main page.)

Albright Memorial Library (Scranton, PA)

The chat widget is available on their Reference Department blog:

http://albrightreference.blogspot.com/

Carnegie Library of Pittsburgh

The chat widget is available from their “Ask a Librarian” page:

http://www.carnegielibrary.org/research/ask/

The following libraries make the Qwidget available from their front page:

Eastern Monroe Public Library (Stroudsburg, PA)

http://www.monroepl.org/

Memorial Library of Nazareth and Vicinity (Nazareth, PA)

http://www.nazarethlibrary.org/

James V. Brown Library (Williamsport, PA)